Contact Horizon - Customer Service

Contact Form

Product, delivery, or service questions

Order Status

Track orders, shipments, and returns

Return Form

Returns, exchanges, cancellations, or damages

Shipping Support

888.878.9011
Questions, scheduling, & status inquiries
support@horizonfitness.com

General Sales & Customer Support

Horizon Customer Experience Team:
888.878.9011
M-F 8:00 a.m. - 5:00 p.m. CST

Horizon Sales Team:
888.878.9011
M-F 9:00 a.m. - 7:00 p.m. CST

Closed 9:25am–12:35pm PST on 3/21

Or email our team anytime:

sales@horizonfitness.com
support@horizonfitness.com

Parts & Tech Support

Warranty: 800.244.4192
M-F 8:00 a.m. - 5:00 p.m. CST
techsupport@horizonfitness.com

Out of Warranty: 888.878.9011
M-F 8:00 a.m. - 6:00 p.m. CST
parts@horizonfitness.com

Financing

Citizens: 866.999.0151
8:00 a.m. - 12:00 p.m.
service.citizensone.com

Genesis: 866.502.6439
mygenesiscredit.myfinanceservice.com